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(044) 359-0-369
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    Customer Information


    How to order?

    First step. Add an item to cart by clicking on the icon next to the product basket. Then you'll be taken to the basket.

    Second step. On the shopping cart you must select "country", "city", " delivery type" and " payment type ." Then click "Order".

    Third step. Then, you must specify the data: "name", "phone number", "email", and "shipping address", and for legal persons indicate the addition: "name", "Individual Tax Identification Number", "VAT Reference Number certificate" and "Address of the organization. "

    Fourth step. Depending on the chosen method of payment you must make a prepayment, or go straight to the order confirmation page (payment after delivery). Once you've got on the order confirmation page, our manager will contact you in the nearest time.

    Advanced order. If you wish to buy the goods with the inscription “Advanced order (delivery is expected)”, you need to click on the image “Basket” and pass 4 steps described above.
    So your order is accepted. You have to wait for a call of our manager. He must prove your order and send inquiry about the goods to the supplier. As soon as from the supplier the answer comes we will contact with you again to co-ordinate repayment and delivery terms.
    Attention: the advanced order cannot be paid preliminary through bank or Webmoney or by credit card. You could do this only after the goods get on a warehouse.

    If you order on 1000 UAH - you will get free delivery in Ukraine.



    Cash to courier (only in Kyiv)
    You can pay in cash in national currency of Ukraine for delivery by courier. Our courier will give you the consignment and cash voucher.
    Attention: the courier can accept payment in cash only. 

    Cash in any salon network
    You can pay in cash in national currency of Ukraine at the counter at the stores network, where you pick up your order. If desired, you can pay your order cash or card (sorry, but payment with trademark Bon is not available now).

    At the post office (COD)
    You can pay for the order at the post-office, immediately upon receiving the order (shipping costs). This form of payment is available only on the territory of Ukraine. Note that the post-office will charge a fee for the transfer of funds. Indication of the commission of mail delivery can be seen in your shopping cart when placing your order. You will be informed that your parcel has come to your post-office. We advise toget your order as quickly as possible, as long-term storage for mail orders may be charged an additional fee.


    Payment by credit card
    Visa and Mastercard cards issued by any bank in the world are accepted for payment. Payments on cards in euros, dollars or rubles are converted into hryvnia and credited to the account in UAH.
    To pay by card your registration on our site is not obligatory. You can pay for the order at the time of ordering, with registration is not required. In the case of payment after the fully completed of goods for order, registration is required. In the mail you will receive a message and the button "Pay" will appear in your account on the site.
    The order is completed approximately from 1 to 5 working days (subject to availability of the selected goods in the warehouse).
    All information on the payment card you have entered is protected. This data is not available to the seller (bukva.ua). Their storage and processing takes place on the resource of our partner - the company WayForPay, which passed the PCI DSS audit, received the appropriate certificate and guarantees the protection of your personal data.

    Nova Poshta (COD)
    You can pay for the order at the post-office, immediately upon receiving the order (shipping costs). This form of payment is available only on the territory of Ukraine. Note that the post-office will charge a fee for the transfer of funds. Indication of the commission of mail delivery can be seen in your shopping cart when placing your order. You will be informed that your parcel has come to your post-office. We advise toget your order as quickly as possible, as long-term storage for mail orders may be charged an additional fee.


    ВІДСТЕЖЕННЯ
    ПОСИЛОК



    Non-cash payment

    To order payment by wire transfer, please provide us details of your company to compile all necessary accounting documents. Invoice for payment of your order will be formed by our manager and sent to the email address you provided when ordering. After receiving of funds to our account your order will be collected and send. Along with the order you will receive all the necessary documents.
    Attention: While getting prepaid orders power of attorney should be shown!

     


    Your order is formed within 1 to 3 working days (only when selected goods are available in stock). Once your order is formed, the manager of a courier service will contact you by the number mentioned in your order form to coordinate the time and details of delivery.

     


    Courier in Kyiv
    Before the arrival of a courier, our manager will agree with you the time of delivery order. Without prior agreement your order is not included in the route of delivery. Express delivery takes place each work day from 10-00 to 18-00. Delivery time depends on the route that was formed at the time of delivery. If you have any special requests regarding the time of delivery - please provide this information in comments to the order, we will take them into consideration.
    The cost of delivery by courier - UAH 45.

    Self from the any salon
    You can pick up your order, if necessary, pay directly at one of our stores. To do this, select the appropriate store in the field "Method of delivery" in the basket. In this case you do not pay for the delivery of the order (sorry, but payment with trademark Bon is not available now).

    Ukrpochta (in Ukraine and abroad)
    Delivery time by Ukrpost - at least 3-4 working days from the date of shipment. By date of shipment is meant the date of actual shipment on the premise.
    Freight Ukrpost in Ukraine is calculated automatically when ordering.

    Shipping cost - free of charge (only in Ukraine).

    Nova Poshta
    Delivery time - 1-2 working days after dispatch. In remote areas up to 7 days. Fixed shipping cost - 40 UAH.



    RETURN


    In the case of receipt and payment of goods of inadequate quality, we will replace it, or send funds to your bank card or in another convenient way for you to return them on the day we receive the goods back. Email us at contact@bukva.ua or call the phone numbers listed on the site and our operators will always help you to resolve this issue.

    Important: On receipt, check the complete set, the integrity of the package, the absence of mechanical damage and documents upon receipt of the order. In the event of incompleteness or damage, you have the right not to pay for the goods and to refuse to receive it.

    Return / exchange of good quality goods takes place within 14 days from the moment of purchase, not counting the day of purchase

    The books of proper quality, according to the resolution of the Cabinet of Ministers of Ukraine "On the implementation of certain provisions of the Law of Ukraine" On Protection of Consumer Rights "” of 19.03.1994, No. 172, are not subject to return.

    Return of goods received at one of our pickup points is carried out in the same place where it was received. The addresses of our pickup points. Return of goods delivered by courier service, is carried out at the address: Kiev, B. Khmelnitsky str., 3b. Return of goods delivered by "Ukrposhta" and "New Mail" is carried out by the same delivery services.